Return Policy

Exquimonyโ„ข aims to provide a positive shopping experience. If you are not satisfied with your purchase, you may request a return according to the conditions below.

Return Eligibility

A return request may be accepted if:

  • The request is submitted within 30 days after delivery

  • The item remains unused and in its original condition

  • The product is returned with original packaging when available

Certain items may not be eligible for return due to hygiene reasons, customization, or clearance status.

Return Request Process

To initiate a return, please contact our support team and provide:

  • Your order number

  • The item you wish to return

  • A brief explanation for the return request

If the return is approved, instructions will be provided for the return process.

Refund Processing

After the returned item is received and inspected, eligible refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider.

Shipping costs may not be refundable unless the return results from a verified order error.